Product Warranty, Refund Exchange Policy

Product Warranty conditions apply as per the policy of the The Compounding Lab and compounding quality is guaranteed by them.  As many of our products are made especially for you we will replace any product that is Faulty from a compounded standard. However, if the product has been stored inadequately after receipt, temperature sensitive, tampered with or not followed per directions the Compounding Lab has the right not to replace products.

It is the customer’s responsibility to ensure that The Compounding Lab is provided with the correct shipping address.

All product complaints will be directed to us.  Please send an email to [email protected] with your name, order number, contact details and a detailed description of the problem with photo images if possible. We will evaluate your request as soon as practicable and respond with instructions for return if applicable and organise replacement if required.

If you receive the wrong products we will process an exchange for the correct ordered item(s), or arrange a refund. Please send an email to [email protected] with your name, order number, contact details and a detailed description of the order error. We will evaluate your request as soon as possible and respond with instructions for return to The Compounding Lab if applicable.

All products must be returned in the condition in which it was shipped. Replacement  products will be shipped only after we have  received the original product order and is satisfied with the condition of the products.

We are unable to accept returns or exchange products because of dislike, change of mind, order of incorrect product, not suiting your needs, no longer required or over-ordering.

All enquiries concerning product orders must be made within 7 days of receipt of order.  Please contact us via email [email protected] with any questions.