Shipping and Handling

Products are shipped via our postal / courier service as purchased by you as part of the order.  Delivery times and conditions apply as per the policy of the applicable postal / courier service provider.  Shipping confirmation for the order will be sent to you via email and tracking of the order with the postal / courier service provider is your responsibility. Orders for collection at business premise will not be charged shipping or online orders received without payment for shipping. Orders will not be shipped to you until full payment is received for postal / courier service.

The Compounding Lab is not affiliated with Australia Post or any courier company and cannot be held accountable or take responsibility for orders that are lost, late and or damaged. The responsibility for shipping once the order has left The Compounding Lab is with the third party delivery service. Orders generally take longer to deliver over the Christmas/New Year period due to the high demand on the delivery services.

Product Risk and Title

We will retain title to the  products you order until payment in full is processed and the products despatched to you but all risk associated with the merchandise products will pass to you upon delivery despatch to you.